Making A Booking
You can secure your booking with a non-refundable 50% deposit. If you are using a gift voucher we’ll need your voucher number to confirm the booking, and a credit card number. If there are any amounts outstanding after your visit we’ll charge them to your card.
There are some contra-indications to some treatments and facilities. Treatments are carried out subject to the completion of our consultation form. If you have any special requirements for example first fourteen weeks of Pregnancy, Heart Conditions, Diabetes, High/Low Blood Pressure, Epilepsy, Arthritis/Rheumatism, Cancer or any Nut or other Allergies etc. You may need seek medical advice prior to your visit, please ask at time of booking. You may need a doctor’s note
To secure your booking we take a non-refundable 50% deposit. If you are using a gift voucher, the folio number will be required to confirm the booking. The remaining 50% will be taken on day of arrival. All treatments must be secured with a debit or credit card number at the time of booking. We have a 48 hour cancellation policy. Any date changes must be made 48 hours in advance. Any cancellations made more than 24 hours notice will result in a 50% charge. Any cancellations with less than 24 hours notice will be charged at 100% of the treatment.
Please arrive 30 minutes prior to booking where you will be given a robe and slippers and asked to fill in our consultation form. We recommend you wear minimal jewellery, please remove all items and secure in the lockers provided. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.
To preserve the tranquil environment at The Spa we would kindly request that all mobile phones are switched off during your time with us. All valuables are left at your own risk
Rowton Hall does not take any responsibility for lost or stolen property. The spa has a minimum age of 16 years and above for the facilities and treatments. (On request children between 12 and 16 and accompanied by an adult may be able to use facilities and have limited treatments)
There will be an additional charge of £20.00 per person on individual bookings to use the facilities if your booking is under £80.00 per person. This charge does not apply to spa day packages or residents of the hotel.
Whilst every effort is made to ensure the smooth running of the spa, ongoing maintenance and refurbishment may result in some of the facilities being withdrawn at short notice. All facilities are subject to availability
Please be aware we have an aqua aerobics class running every Wednesday at 12.30pm to 1.30pm in the pool area. Spa guest are welcome to participate