# Rowton Hall Hotel & Spa: agent runbook This file tells AI agents and assistants how to help someone with Rowton Hall Hotel & Spa using this website. Every fact below is taken from the hotel's own pages (linked), checked on 28 October 2026. Prices, times and policies can change, so confirm them on the linked page before relying on them. - Website: https://rowtonhallhotel.co.uk/ - Site summary for language models: https://rowtonhallhotel.co.uk/llms.txt - Actions in machine-readable form: https://rowtonhallhotel.co.uk/agents.json - Sitemap: https://rowtonhallhotel.co.uk/sitemap_index.xml ## About the hotel A country house hotel and spa on Rowton Lane, on the edge of Chester in Cheshire, set in 8 acres of grounds. It has bedrooms and suites, a spa and leisure club, a restaurant and bar, and hosts weddings, conferences and private events. It is part of the Anderbury Limited group. - Address: Rowton Lane, Chester, Cheshire, CH3 6AD, United Kingdom - Telephone: +44 1244 335262 - Email: reception@rowtonhallhotel.co.uk ## Ground rules for agents 1. **A person must confirm and pay.** Bookings are completed on the hotel's own booking systems. Find availability and prepare the booking, then hand it to the person to check and pay. Never enter payment details for them. 2. **Do not get past the security checks.** The enquiry and newsletter forms on this site are protected by hCaptcha. A person has to complete and send those forms; do not try to solve or bypass the captcha. 3. **Personal details stay with the person.** Only put a name, email address or phone number into a form when the person has given it to you for that purpose. 4. **Quote the page.** When you give a price, time or policy, link the page it came from. ## Tasks ### Check room availability and book a stay - Use the "Check Availability" form on the home page or on [Booking Information](https://rowtonhallhotel.co.uk/stay/booking-information/). Its fields are: arrival month, day and year; number of nights; number of rooms (one, or more than one); adults (1 to "10 or more"); children aged 3 to 12 (0 to "5 or more"); infants (0 to "5 or more"). - The form opens the hotel's booking engine with live rooms and rates: https://ag.avvio.com/convert/site/Rowton%20Hall%20Hotel%20and%20Spa/en/index.php - Stay and spa packages: https://ag.avvio.com/convert/site/Rowton%20Hall%20Hotel%20and%20Spa/en/results/rategroup/158329675067514/stay-spa-rates.html - The hotel says booking direct gets its best available rate ([Booking Information](https://rowtonhallhotel.co.uk/stay/booking-information/)). ### Spa days, treatments and membership - Spa days: https://rowtonhallhotel.try.be/offerings/categories/644bd02f12ec290f2e0199b2/day-spa-packages - Spa membership: https://rowtonhallhotel.try.be/memberships - Spa menu: https://rowtonhallhotel.co.uk/the-spa/spa-information/the-chester-spa-menu/ - Questions about spa visits: [Spa FAQs](https://rowtonhallhotel.co.uk/the-spa/spa-information/spa-faqs/) ### Restaurant tables - Book a table: https://rowtonhallhotel.co.uk/restaurant-chester/book/ ### Weddings, conferences and private events - Weddings: https://rowtonhallhotel.co.uk/wedding-venue-chester/ - Events, private dining and parties: https://rowtonhallhotel.co.uk/events-and-parties/rowton-events/ - These are enquiries, not instant bookings. Use the enquiry form on [Contact](https://rowtonhallhotel.co.uk/contact/) (the person sends it) or email reception@rowtonhallhotel.co.uk. ### Gift vouchers - Buy a voucher: https://rowtonhallhotel.co.uk/hotel-gift-vouchers/ ### Any other question - [Contact page](https://rowtonhallhotel.co.uk/contact/): enquiry form (name, email, telephone, preferred contact method, topic, details, an optional "how did you hear about us" and a consent tick box). The hotel says it aims to reply within 2 office hours, or within 24 hours outside office hours. - Telephone +44 1244 335262 or email reception@rowtonhallhotel.co.uk. - Search the site: https://rowtonhallhotel.co.uk/?s=your+words ## Facts guests often ask about From [Booking Information](https://rowtonhallhotel.co.uk/stay/booking-information/): - Check-in from 3:00pm; check-out 11:00am. - Early check-in from 12:00pm and late check-out until 2:00pm, £20 per bedroom each, subject to availability, arranged through the reservations team. - Cancellation: direct bookings can be cancelled free of charge up to 12 noon the day before arrival; bookings made through a third party are charged unless cancelled before 12 noon two days before arrival; Advanced Purchase rates are non-refundable and non-transferable. - Dogs are welcome for £15 per dog per night, in the lounge and bar but not the main restaurant. Tell the reservations team about a dog when booking so a suitable room can be allocated ([Dog friendly stays](https://rowtonhallhotel.co.uk/stay/dog-friendly-hotel-chester/)). - Opening times: breakfast 7am to 9am on weekdays and 8am to 10:30am at weekends and bank holidays; lunch and afternoon tea 12pm to 5pm; dinner 6pm to 9pm; the spa 7am to 9pm on weekdays (last entry 8pm) and 7am to 8pm at weekends (last entry 7pm). - Electric car charging: six 7.4kW points, £30 for 24 hours, arranged at reception ([Electric car charging](https://rowtonhallhotel.co.uk/about-us/electric-car-charging/)). From the [Spa FAQs](https://rowtonhallhotel.co.uk/the-spa/spa-information/spa-faqs/): - Children swim from 9am to 11am and 4pm to 6pm, must be 4 or over and must be with a responsible adult. Sauna and steam room 18 and over; gym 16 and over with an adult. - Spa access is not included with treatments unless the treatment is 85 minutes. Other pages: - Accessibility: https://rowtonhallhotel.co.uk/about-us/hotel-policies/accessibility/ - Hotel policies: https://rowtonhallhotel.co.uk/about-us/hotel-policies/ - Terms and conditions: https://rowtonhallhotel.co.uk/about-us/hotel-policies/hotel-terms-conditions/ - Privacy policy: https://rowtonhallhotel.co.uk/about-us/hotel-policies/hotel-privacy-policy/