Purpose of this Privacy Policy

Your privacy is important to us. We hope you have a positive experience when you visit our website so we have drawn up this privacy notice so as to reassure you.

This notice outlines how Rowton Hall Hotel collects, stores and processes your personally identifiable information, the type of information we hold, how you can exercise your rights to your personal data and who to contact if you choose to do so.

This website is owned by Rowton Hall Hotel & Spa based at Rowton Hall Hotel, Whitchurch Road, Rowton, Chester, CH3 6AD.

Rowton Hall Hotel is the data controller and can be contacted on 01244 335262 or at sales@rowtonhallhotelandspa.co.uk.

This website and how we use and protect your data is subject to UK laws and the General Data Protection Regulations (GDPR).

What data we collect

Booking

Upon booking online or over the phone with Rowton Hall Hotel, we ask you to provide certain personal details which are necessary to provide our service.

The details we record are: full name of main guest, address, postcode, phone number and payment details. This is so we can contact you regarding your booking before and during your stay with us, process your payment and keep details of your payment on file for accounting purposes.

Our online booking system will prompt you to create an account. If you choose to open one, we will store your details to make it easier for you to book with us again in the future.

During your stay with us, we may store data relating to how you have used our service, for example if you have used our Health Club, spa and room service. This is so we can contact you with personalised and relevant offers. We will only contact you with these offers if you have opted into receiving marketing from us.

We do not pass on your data to third parties. If we choose to do so in future, we will contact you by email with the relevant Privacy Policy changes. You are able to opt out at any time from all direct marketing by contacting reception@rowtonhallhotelandspa.co.uk.

If you wish for your data to be removed from our systems after your stay with us or after cancelling a booking, please contact reception@rowtonhallhotelandspa.co.uk and provide your booking reference number where possible.

Vouchers

When you purchase a voucher from our website, we will ask you for your name, address, post code, email address, company name and a delivery address. This is so we can process your order and ship your voucher to the correct address. You will also be prompted to create an account. If you choose to open an account, we will store your details to make it easier for you to book with us again.

If you wish for your data to be removed from our systems after your purchase has been processed, please contact reception@rowtonhallhotelandspa.co.uk and provide your order number.

Contact from us

We may use your personal data to contact you about your booking before your stay by email or telephone.
If have opted into receiving marketing information, we will contact you about promotions and offers we think you will be interested in finding out about. This could be by email, phone, SMS or direct mail.

If you no longer wish to hear from us, you can opt out by unsubscribing from email or by contacting reception@rowtonhallhotelandspa.co.uk to ask to be removed from our marketing database.

We occasionally contact all our contacts regarding important changes to the service, for example, problems accessing our service, security updates or privacy policy changes.

Cookies

Cookies are small files placed on your computer which pass on information to website owners about how you are using the website, what pages you have visited, what you have clicked on and how long you spend on the website. They are useful as they improve your experience onsite.

For example, Google Analytics tags track your interactions with the website so we can improve our user experience and ensure our content is relevant. We cannot identify you from this information.

Other cookies may track your booking journey to help us personalise your user experience or target you with relevant marketing messages. Also, if you start a booking, you will be able to resume where you left off if you come back to the website unless you delete your cookies.

The information collected by our cookies is stored in our data warehouse and is not shared with any third parties unless they are acting as data processors on our behalf, for example, our email service provider.

Most websites use cookies as part of the website experience. If you decide not to use cookies, you can still use the website but you may not be able to access certain parts of the service.

Cookies can be disabled from within your browser menu.

Retention of data

Rowton Hall Hotel stores your data for a fixed period of time unless you contact us and ask us to delete your data. For tax reasons, we are required to keep payment information on file for six years and this can be anonymised in the event that you ask for your data to be deleted.

Disclosure of personal data

As Rowton Hall Hotel is bound by UK and European laws, we may have to disclose your personal data if requested to do so by the law.

Keeping your data safe

While we take all precautions to keep all data safe, we cannot guarantee against security breaches due to hacking. When you submit data, you do so at your own risk. In the case of a security breach relating to customers’ personal data, we will contact the information commissioner within 72 hours. If we feel your data has been compromised, we will alert you to the breach.

Notes of caution

External links

Some links on our website direct you to third party sites. This privacy notice describes how Rowton Hall Hotel & Spa collects, stores and handles your data. Rowton Hall Hotel & Spa is not responsible for any personal data you submit to other sites. To understand about how these third party sites are processing your data, please take the time to review their individual privacy policies.

Social media

Rowton Hall Hotel & Spa uses social media platforms to communicate with potential customers. These social media platforms are subject to the terms and conditions and privacy policy outlined on their respective sites. Rowton Hall Hotel & Spa does not currently collect personal data from these platforms, nor does it track user behaviour on site through Facebook pixels. Please exercise caution when communicating personal information to Rowton Hall through social media messaging services.

Rights to your data

Under the General Data Protection Regulation, you are protected by certain rights. For more information, please refer to the ICO’s guidance on individual rights.

If you wish to exercise any of these rights, please contact reception@rowtonhallhotelandspa.co.uk.

Changes to Privacy Policy

We are continually making changes to our services and as such, we will constantly be reviewing this privacy notice to reflect current data collection practices. We will advise you of changes to the notice via email and on our website.

Last updated: 24th May 2021