Our Hotel Mission Statement

Rowton Hall Hotel and Spa aim to provide excellent guest care, delivering the highest standards in service by well trained and knowledgeable staff.

COMPANY VALUES

High Integrity:

• To care for one another as people in a way we want to be treated ourselves by creating respect and dignity at all times.

Team Work:

• To create an organisation that encourages an open, honest and supportive culture by working together as a team to create excellence.

Customer Service:

• To use every opportunity to exceed our customers’ expectations and ensure that our guest’s needs are fulfilled.

Safe Environment:

• To encourage our people to operate in a safe working manner at all times, demonstrating good safety practices.

Recognising Potential and Success:

• To reward and recognise all employees’ contributions by giving them every opportunity and encouragement in order to reach their maximum potential and celebrate success.

James Pownall

General Manager - Rowton Hall Hotel & Spa