Rowton Hall Hotel and Spa aim to provide excellent guest care, delivering the highest standards in service by well trained and knowledgeable staff.
Company Values
High Integrity:
- To care for one another as people in a way we want to be treated ourselves by creating respect and dignity at all times.
Team Work:
- To create an organisation that encourages an open, honest and supportive culture by working together as a team to create excellence.
Customer Service:
- To use every opportunity to exceed our customers’ expectations and ensure that our guest’s needs are fulfilled.
Safe Environment:
- To encourage our people to operate in a safe working manner at all times, demonstrating good safety practices.
Recognising Potential and Success:
- To reward and recognise all employees’ contributions by giving them every opportunity and encouragement in order to reach their maximum potential and celebrate success.
James Pownall
General Manager – Rowton Hall Hotel & Spa