Ticketed Event FAQ’s

You certainly can, please complete our booking form and the events team will contact you directly to discuss your requirements.

Yes, to avoid disappointment you can make a provisional booking, which will be held for 7 days, giving you time to confirm which friends, family or colleagues will be joining you. After this time a deposit is required to confirm your tickets.

A £10 per guest, non-refundable, non-transferable deposit will be required to confirm your booking. If after confirming your booking you would like to increase your guest numbers you can do so via your account, subject to event availability.

Full pre-payment will be required by 4 weeks prior to your event date. If you are booking an event less than 4 weeks prior, full pre-payment will be required at the time of booking.

Absolutely, all of our menus offer options that are dairy free, gluten free, vegetarian and/or vegan. You will be asked to notify of us of any special dietary or allergen requirements when completing your guest pre orders in the Pre Orders’ section of your account.

We offer a special 10% discount for any guests that would like to stay overnight after attending a private or ticketed event. To apply this discount please enter promotional code SNOOZE when booking online.

Yes, by pre-ordering your food you help us to provide a smoother service on the evening, allowing you to sit back, relax, and fully enjoy your experience.

Yes. A discretionary £1.50 service charge per guest will be added at the point of purchase. This charge will be wholly distributed to our team members. If you would prefer not to pay this, please contact us and we will happily refund the charge

Yes, we offer a discounted drinks pre order menu when booking your event with us online. Drinks pre orders are required by 3 days prior to the event you are attending.

Bringing your own alcohol onto the premises is strictly prohibited. Any guests found to be drinking alcohol that has not been sold on the premises will be asked to leave immediately.

A smart / casual dress code is applicable at all events unless otherwise stated on the individual event description.

Requests for table location will be taken into consideration, but cannot be guaranteed. Please note any requirements in the ‘Special Requirements’ section when making your booking.

Please let us know of any requests for seating arrangements via the Special Requirements’ note. We always try our best to accommodate requests, but cannot guarantee them. Table allocations are completed 3 days prior to each event, once final attendee numbers have been confirmed. Large groups of 13+ guests may be seated on multiple tables. Shared party tables may apply to groups of less than 12 guests.

We supply place cards for all ticketed events, with reminders of food pre orders on the reverse. Please note we are unable to arrange set table plan for your table/s if attending ticketed events.

The minimum age requirement to attend our evening ticketed party nights is 18 years of age. Guests aged 16-18 years of age may attend as part of a company function or with parents/guardians present. We do host events that are suitable for children, please view our Calendar of Events for further details.eted events.