Spa FAQs

Spa access is not included with treatments unless booking an 85 minute treatment. You can purchase 2 hours spa access separately with the spa reception team.

Contact us on 01244335262 or via the form below.

We do offer spa access only for £25 per adult and £12.50 per child. We offer the Spa & Treat which includes: 4 hour access, a 25 minute treatment plus robe & flip flop hire for £60 per person. Spa access can be purchased at the Spa Reception directly.

We have specific swim times for children, From 9am -11am 4pm – 6pm. Children must always be accompanied by a responsible adult.

• The minimum age for sauna and steam room is 18 years old
• The minimum age for gym use is 16 years when with an adult

Please arrive 15 minutes before your package time. On arrival you will be greeted at reception and we will also ask you to complete your medical consultation form. Then we will give you a full orientation of the Spa and explain each of the areas and show you to the changing areas and locker facilities. We will then leave you to change and begin your relaxation.

If you wish to discuss or adjust the times of your treatments, or any other matters regarding your day please contact us on 01244335262 or by completing the form below.

There is no need to remove them yourself, if you have booked a Manicure / Pedicure and you have Gel / Shellac overlay on your nails you will need to book a gel removal along with your appointment. Please note, gel needs to have been previously applied here using our products.

Yes, our Spa Café will be open during your visit. A full menu is available on the day. Please let us know if you have any dietary requirements prior to arrival. Robes are permitted in the café area.

It is a client’s responsibility to raise medical conditions with us at the time of booking or present a doctor’s letter to confirm the client’s fitness for treatment. Failure to do this could result in the refusal of treatment/s with loss of 100% of the payment.

Please go to the Spa Reception Entrance on the left hand side as you approach the main hotel reception. There is free parking on site as well as electric vehicle charging points available to book at the hotels main reception.

In order to keep a relaxed atmosphere we limit bookings to 10 guests per party, we ask that guests are mindful of this when making reservations.

Treatments commence from 9am until 5pm and the exact times will be confirmed on arrival. Please contact us if you have not advised us of any travel arrangements that may affect treatment times. If you wish to add treatments please click here to book online.

We strongly recommend booking treatments in advance.

Please bring with you a swimming costume for the Spa area and your gym kit if you would like to use the gym equipment.

If you’re having treatments during your spa day, for your own comfort and enjoyment, please wear your robe with dry swimwear or underwear underneath. If you would prefer to wear disposable underwear, please ask your therapist prior to the start of your treatment.

For guests booking a spa package, we provide robes, towels, and flip flops. Shampoo, conditioner, and body wash are available in the showers, and hairdryers are provided in the changing areas. Please note that flip flops must be worn in the spa. If you are visiting on access-only, robes and flip flops are not included but can be hired for £7.50.

For our up to date opening hour and treatment times please click here.

If you are pregnant it is not advisable to use the Sauna, Steam room or whirl pool. We ask that you make us aware of your pregnancy upon time of booking so we can ensure your treatments are most suitable for you. Please note we do not offer body treatments for those under 12 weeks of pregnancy.

You can book our Pregnancy Spa Day here.

We also have our Pregnancy Spa Day available as a gift voucher here.

To redeem your spa voucher please complete the form here. Once your booking has been confirmed, we request that you bring your voucher with you on the day.