Booking Protection Guarantee

Travel is full of surprises – some exciting, others less so. Whether it’s a flight cancellation, a family emergency, or an unexpected event, plans can change in an instant.

Flexibility When You Need It Most

Travel plans don’t always go as expected, and that’s okay. Our Hotel Booking Protection Guarantee is designed to give you flexibility and peace of mind, helping you adjust without added stress or hefty fees.

What’s included?
Our protection covers unexpected events that may disrupt your travel plans, such as illness, family emergencies, or other unforeseen circumstances outlined in our Booking Protection Terms and Conditions. If you’re unable to attend your booked event or trip, you’ll be eligible for a full refund or one free date change no penalties, no hassle.

This added flexibility is especially helpful for:

Busy travellers with changing schedules
Families with young children
Anyone who values peace of mind while travelling

Why choose Booking Protection?
While it’s an optional add-on, booking protection is a smart investment. Instead of worrying about last-minute changes or cancellations, you can relax and focus on enjoying your trip, knowing that your payment is protected.

Key benefits:

Full refund or one date change
Protection against unexpected disruptions
No penalty fees for covered cancellations
Extra confidence when booking in advance

Let travel be an adventure, not a source of stress. Add booking protection when making your reservation and stay prepared for the unexpected.

Please note the fee for booking protection itself is non-refundable and non-transferable. You can download our full Booking Protection Terms and Conditions below

Booking Protection Terms and Conditions

Request a Date Change or Refund

If you have purchased our booking protection for an upcoming stay with us and need to request a date change or cancellation, please follow the link below and complete our request form

Booking Protection Request Form