Afternoon Tea

This includes a range of tasty sandwiches, a selection of miniature cakes, and your choice of tea or coffee. For total indulgence, enjoy our Prosecco Afternoon Tea.

The Terrace Bar & Lounge and also our Thyme at Rowton Restaurant serve afternoon tea from 12pm to 4pm and can be reserved by booked online here.

Airline Reservations

If you require an airline reservation, a member of the Reception Team will be happy to help assist you. Call 0 from an internal line or 01244335262 externally.

Airport

The closest airport to the hotel is Liverpool John Lennon Airport which is approximately 25.2 miles, or Manchester Airport which is approximately 33.9 Miles.

Attractions and Activities 'Cinemas'

The beautiful Chester Picturehouse, a brand new city centre cinema has recently opened. It shows arthouse and blockbuster movies in beautiful surroundings. There is also a cinema located at Cheshire Oaks which offers all the latest showings of new releases as well as some classics. To discover what is on and when, please contact them direct on 0871 224 0240.

Attractions and Activities 'Pubs'

There are many pubs scattered in and around our neighbouring villages, a member of our Reception Team will be happy to advise and print out driving directions.

Attractions and Activities 'Theatres'

The Storyhouse is our local Theatre in Chester. A member of our Reception Team will be happy to print out a listing of shows along with driving directions or help with taxi bookings

Rowton HR 230109 jasonhowardphotography 114

Banking Facilities

The nearest bank (Lloyds) is located in Boughton which is approximately 2.1 miles away. For specific directions, please contact reception.

Baby Cots

We have a limited amount of baby cots and are happy to provide a cot on request. Please let us know if you require a cot on booking and if you will be providing your own bedding or wish to use ours.

Bar

Our Terrace Bar & Lounge stocks a fine selection of beverages, wines and spirits. Alternatively, you can sit back and relax with a newspaper and coffee. The Bar is open from 12pm - 9pm for food service.

Garden room with patio doors open at Rowton Hall Hotel

Breakfast

Breakfast is served in The Thyme Restaurant from 7am until 10am Monday to Friday and 8am -10.30am Saturdays, Sundays and Bank Holidays.

Breakfast times need to be pre-booked with reception pre-arrival or upon check in.

If you wish to have breakfast served in your room, then please call reception / night prior to place your order. In room Breakfast holds a £5 tray charge will be applied to be invoice

Business Services

We have free WIFI access all around the hotel. If you experience any difficulties accessing the wireless network, please contact reception.

We have comprehensive Conference and Meeting packages and facilities which you can explore here.

A stock image of the car EV charging point

Car Hire & Electric Charging

Enterprise Rent-a-Car is located on Sealand Road, Chester, Bumpers Lane and can be contacted on 0800 0147388

Car Charging is available and is charged at £30 per 24 hours. Please come to reception to gain access and instructions to use a charge point.

Car Parking

We have ample free parking for Spa guests and Hotel guests. Please note that vehicles parked in our car park are done so at the owner’s risk.

Care and Attention

Please be assured that everybody at the hotel is dedicated to ensuring that your stay with us is a pleasurable and enjoyable experience. If you require any assistance during your stay please feel free to contact the Duty Manager by calling reception (dial ‘0’)

Check Out Times

To allow us to have rooms ready for arriving guests, we ask that you vacate your room by 11am.

If you have booked direct with us you can extend your stay until 12 noon complimentary as a Thank You.

Childcare

We consider Rowton Hall to be a family venue, however, we request that children should always be supervised.

Church Services

There are many churches in and around the area with Sunday services. Please contact reception who will be more than happy to advise

Dental Emergencies

If you require a dentist, please contact reception or if you prefer to contact the dentist directly: Our local NHS dentists are Chester Dental Clinic 01244 350858 and Deva Dental Clinic 01244 377373

Dietary Requirements

Our Chefs at Rowton Hall are keen for all our guests to feel at home, if you have any dietary requirements then they will be pleased to assist.

Dining

It’s not about rules at Rowton Hall. If you arrive late at night, need to leave early or even sleep in, then we will do our best to ensure that you’re not left feeling hungry. We have tried to anticipate some requirements with our room service menu, early breakfast trays and children’s menus, but if you need something out of the ordinary, then simply ask. All dining and menus can be booked and seen here.

Directions

Just let reception know your next destination, and they can print onward directions for you along with up-to-date travel news to avoid congestion

Doctor

If you feel unwell, please call reception who can contact a doctor for you if necessary. If you wish to contact them directly, the local walk-in doctors 24 hour surgery is Countess of Chester Hospital, which can be contacted via 111.

Dress Code

Rowton Hall is your home from home so we don’t believe in strict dress codes. As long as you’re relaxed and comfortable, we’re happy. We do sometimes have dress codes for events which can be found on their specific FAQS.

Early Morning Calls

To book a wakeup call, please contact reception who can organise this by simply dialling ‘0’

E-mail

If you would like to have an email sent to the hotel, then please use reception@rowtonhallhotel.co.uk

Emergency

In the event of an emergency please contact reception by Simply dialling ‘0’

Fire

Detailed plans of your escape route are located near your bedroom door. Please make sure that you know the most direct route out to the Fire Point at the front of the hotel, before you retire for the night.

If you discover a fire, please break the clear plastic panel on the nearest call point. Please do not try to tackle a fire yourself.

Please note that by law we are required to test the fire alarm once a week. We do this at 11am every Tuesday and this should last for 10 seconds

Florist

We have several recommended florists. If you would like to place an order, please contact reception and we will happily arrange this for you.

During weekends and busy periods we may need up to 48 hours notice of your requirements.

Garages

The closest garage for petrol or diesel is in Rowton (BP). If you require specific dealerships, then reception will be able to source the closest for you.

Guest Supplies

If there is something you forgot to pack or wish you had, please call reception. We might to be able to supply you from our ‘emergency kit'

Please note there may be a charge for items

Hairdryer

A hairdryer is provided within the desk or wardrobe in your room. If you require assistance, please contact reception.

Health & Safety

We take your health and safety extremely seriously. If you have an accident or have cause for concern, then please let the Duty Manager know at the time.

Ice

Please contact reception by dialling ‘0’. We will arrange for some ice to be brought to your room

Keys

Please ask reception if you require an additional key for your room.

Lunch

Lunch is served in the Terrace Bar & Lounge every day from 12.00 noon

Maps of Area

There is a selection of maps of the local area at reception. The reception team will be happy to print you a map for any other places of interest.

Rowton Hall Hotel at Christmas with a Christmas Tree and view of The Langdale Restaurant

Rainy Day Activities

There are plenty of things to do on a rainy day. Reception will be able to advise you according to your preferences! You can view our Top 5 Things to do in Chester here.

Reservations

To make reservations for our Thyme Restaurant, or another stay in the hotel you are able to do this online. If you require any assistance reception will be more than happy to help. Book dining. Book stays.

Restaurant

We have our Thyme Restaurant and our Terrace Bar which offers a relaxed setting for you to enjoy our home cooked food.

A copy of the menu's can be found here.

We are open 7 days a week

Breakfast: 7am – 10am Monday – Friday, 8am – 10.30am Saturday and Sunday and Bank Holiday

Morning Coffee: 7am-12noon

Afternoon Tea: 12noon-4pm (Monday-Sunday)

Dinner: 5:30pm – 9pm each evening

Safe Deposit/Valuables

You will find a safe located in the wardrobe of every bedroom, please use this for all your valuables.

Service Charge

We are extremely proud of our team, all of whom work incredibly hard. Whether working behind the scenes or front of house everyone contributes to make your experience as special as possible. This is why we have introduced a discretionary service charge which will be added to your invoice on check out. The charge will be distributed to all our team members. If you would prefer for this charge to be omitted from your invoice, please just let us know on check out.

Couple sit in spa robes with warm lighting

Smoking

All our rooms and public areas are strictly non-smoking. If you wish to smoke, please do so in the designated smoking areas outside.

Spa Treatments

Should you wish to pre book spa treatments please click here.

Taxis and Transport

Reception can book taxis or chauffeur cars; just let them know your destination and time of departure. (please try and book well in advance)

Telephone

Telephone charges are calculated with the use of ‘elapsed time’ and ‘distance’ equation based on the time of the day and line usage. Examples of call charges are as follows and are correct at the time of printing (all charges are per minute):

Calls to: 1 Minute Call 5 Minute Call 10 Minute Call

UK land line £0.25 £0.25 £0.50

UK Mobile £0.61 £3.06 £6.11

National £0.25 £0.99 £1.98

France £1.33 £6.66 £13.33

USA £1.12 £5.61 £11.23

Japan £2.86 £14.31 £28.63

International mobiles will be higher.

To call from room to room, insert ‘4’ before the room number.

The hotel telephone number is 01244 335262

For an outside line dial 9

For reception dial 0

Television and Radio

We are pleased to offer you a selection of Freeview and satellite channels which we hope will entertain you. Radio channels are also available through the television.

Toothbrush/toothpaste available at Reception

If you have forgotten to pack your toothbrush or toothpaste, then please ask reception to send them to your room.

Please note there is a charge for this.

Trains

Our nearest railway station is Chester, if you require advice on train times then please ask at reception and they will research them for you.

Snowy, frosty frontage of Rowton Hall Hotel

Useful Telephone Numbers

Highlighted below are some of the more frequent requests and those that may be considered to be essential.

Emergency services – Police, Fire and Ambulance (prefix9) 999

NHS Direct (prefix9) 111

The Countess of Chester Hospital 01244 365000

Local Taxi – Kings Taxi 01244 343434

National Rail enquiries 08457 484950

Tourist Information (Chester) 01244 555002

Weddings

Rowton Hall Hotel is an charming country house hotel with extensive gardens. The perfect backdrop for wedding celebrations. If you would like to know more, please view our wedding packages here. You can contact the wedding team by emailing weddings_events@rowtonhallhotel.co.uk

Wi-Fi

To access the guest Wi-Fi please login to the 'Rowton Hotel WiFi' network.

Follow the on-screen instructions to register and access the internet.

Our WiFi terms and conditions can be found on our website, link below

https://rowtonhallhotel.co.uk/hotel-policies/hotel-privacy-policy/guest-wi-fi-terms-and-conditions

Wines

We offer an excellent choice of wines from around the world, if you would like any assistance with a choice then we would be delighted to provide a recommendation.

Zoo

We are very fortunate to have Chester zoo right on our doorstep, for directions simply ask at reception or use CH2 1EW for your sat nav.

Did you know we sell discounted tickets and Chester Zoo stay packages at reception - please note they need to be purchased 24 hours prior to use to be activated.